Document version V.01 

Last update date: October 1st, 2021 

OVERVIEW:  

This policy identifies the outlines of the shipping rules or returning rules for goods via mail. These policies often cover details like costs, delivery times and dates, and what to do if the product is damaged on arrival.  

Where do Newtech ship to?  

Newtech ships products from 6 warehouses in separate areas, this is to facilitate the shipping and reduce the delivery time. Newtech delivers and covers all Saudi Arabia cities using professional carriers and logistics systems to track and trace the shipments.  

How do Newtech ship?  

Most of our orders ship via a selected professional courier (DHL, ARAMEX, SMSA, ESNAD, others).  However, the shipping company is chosen through the Newtech operation team based on the product type and the product warehouse location also Newtech customer destination address, to allow us to select the best shipping solution and the fastest way.  

VAT, Customs and Duties for all orders shipping   

Newtech store confirms that there is no hidden cost, since this policy belongs to the business department (Dealing with organizations and companies only ) the shipping price and VAT cost separated from the product price and the system will calculate it when you make checkout this will save a lot for our customers when you purchase quantities or bulks.

Newtech takes great care that our customers should be aware of the real cost that will be paid during the purchase.  

Shipping Damages  

Newtech is always keen on packing methods and materials also we are careful to select professional carriers to avoid any possible damages to the shipment that may happen. However, there are some accidents that happen occasionally damaging the shipment or cause some scratches for the package packing. Rest assure we are responsible that the shipment arrives safely to you and any damages will happen we are responsible to replace the item for you.  

If you faced any damages, you should inform our CS or support team immediately or within a maximum of 24 hours from the delivery time. Otherwise, we will consider that you received your item with no issues.  

Cancellation / Return of order  

This paragraph linked with another policy (Return and refund policy), please check it to know when you can return or exchange your product.  

Contacting us:

If you have any questions about this payment policy, the practices of this website, or your dealings with this website, please contact us using the following details: 

Full name:                        Technologies Flame Limited

Email address:                business@newtechstore.com 

Postal address:               Technologies Flame Limited  Muheet Street, Al Nadheem, Riyadh City, Saudi Arabia, Riyadh, Riyadh, Al Nadheem, SA 

Telephone number:         920011980