Return Request Form

Please fill out the form below. Once this form is received by IT Creations, an RMA Number and instructions will be sent back to the Email Num provided.
If you have any difficulties with posting online form, please feel free to send us RMA request by email. Please note that RMA request will not be processed without correct Part Number and Serial Number.

Contact*

Company

Phone*

Email*

Invoice / PO*

Part Number*

Serial Number*

Problem*

Shipping issue or non-working part.

Evidence of internal or external package damage. For freight claims, please preserve packaging materials and submit photos.

RMA Type: * REPLACEMENT
WRONG PART
REPAIR
CREDIT

Terms:

1: RMA# must be clearly marked on outside of box and a copy of this form included.

2: If IT Creations ships a replacement part under this agreement and the customer fails to return the problematic part within 15 days, the customer will pay the market value of the part.

3: Should the returned part be found to be in working condition/the mistake of the customer, the customer has the option of either having it returned to them, or a refund, minus 20% Restock fee.

I, the undersigned, agree to the terms of this transaction and acknowledge that all information in this form is correct to the best of my knowledge.

Name*

Date: 23/04/2024

Return Request Form

Terms:

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